imio one FAQs - imiosoftware.co.uk
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imio-one FAQs

How does imio-one improve manual packing?

Software can add a great deal to manual operations, through its ability to:

  • join up separate processes
  • improve security
  • reduce errors
  • speed everything up.
Does it really contribute much to your operation?

Three main benefits which are very quickly realised are:

  • Faster clearer processes that improve efficiency and accuracy (see point above).
  • Usability – once installed a good software package will have clear, easily followed operator instructions; with only basic training required before you are up and running.
  • Security – all events can be logged real time in a database, which can be queried, to check what happened and when it happened.
Is it complicated to install and integrate?

It doesn’t need to be and you should expect your supplier to implement the following processes, so that it isn’t.

  • User Requirement Specification(URS) – where you and your supplier work out the overall requirements of the system. It’s an important stage that puts the detail around the original project objectives and is then used as the corner stone to create the Functional Design Specification (FDS).
  • FDS – This is the technical response to the URS and it clearly and accurately describes the essential technical requirements for services, including the criteria to test against when signing the project off.
  • Spending time on this has an immediate ROI as it helps to avoid duplication and inconsistencies and allows for accurate estimates of time and resources.
  • Check if your supplier’s software has a standard, modern API (Application Programming Interface) as this makes it much quicker to set programmes up and to get data in and out of the system.

However if you don’t want to use their API, you can request a bespoke program, although this will be more expensive.

Is the software likely to go out of date quickly and will it need replacing?

Not if you take a licensed product. It might seem like additional cost, however licensed software gives you much more protection and peace of mind.

  • Non SLA Support.
  • Guaranteed updates and bug fixes which guard against the latest security threats.
  • As a minimum, the overall performance requirements are met with a license.
  • A good supplier commits to making sure you always have the latest version and features.
  • The responsibility lies with the supplier to manage all of these rather than you.
What happens when you need to make changes to support your growth?

Ideally look for a software suite with a scalable modular structure as this will let you add on what you need at the right time for your business. Check out your supplier – experienced suppliers will have warehouse operations experience and are more likely to understand your likely growth pattern. They should help you think about what’s going to add the most value.

What insight to my operation should I get?

Your software set up should automatically log all actions. The real benefit of this is that the raw data can be used to create relevant reports for your business. These can range from year on year comparisons to real time analytics where the data is up to the second providing accurate information there and then.
Reporting requirements are worth considering early on when you go through the URS and FDS.

How much training is needed before it can be used?
  • Look for a supplier that provides a good, clear graphical user interface, which will simplify all the complicated activity going on with warehouse data.
  • Task based processes work well at operator level as they limit the options at each stage minimizing the opportunity to do something wrong.
  • A strong visual element e.g. use of colour to indicate success/problems helps reinforce this and improve user acceptance and performance.