In particular we have set up an online customer portal in response to peoples need to access account information and updates readily.
We have been running our customer feedback programme since early 2015 and the table below shows our average score against the following questions.
In terms of timings did everything run on schedule?
Have the updates that we promised taken place and have they gone to the right people?
If there have been issues how have we dealt with them?
How have we worked with you – have you felt important to us?
Ideally and for future reference is there anything you would have changed about the way the project was done?
Would you work with us again? – YES
"Not only has it helped to reduce our costs, it’s also made us significantly more efficient as a business."
“Richard did an excellent job, doing long hours whilst getting bombarded with queries and through it all was polite, helpful and professional.”
“We constantly need real time operational updates. This latest version of imio provides a clear picture of what’s happening with our high value goods. It also allows us to maximise throughput and meet our customer service commitments.”
“imio is a very user friendly application and our operators were competent within hours! Conveyor Networks delivered a solution bespoke to our requirements and we are fully recognising the benefits.”